Gaming Is Entertainment — Keep It That Way
At lvjl, we believe that online gaming — whether it's spinning the reels on your favorite slot, joining a live bingo session, or trying your luck at the live casino — is meant to be an enjoyable pastime. For the vast majority of our players across Manila, Cebu, Davao, Quezon City, and Makati, gaming stays exactly that: a fun way to unwind after a long day or add some excitement to the weekend.
But we also know that for some people, gaming can become more than just entertainment. Problem gambling is a real concern, and lvjl takes its responsibility to protect vulnerable players very seriously. That's why we've built a comprehensive responsible gaming framework into the lvjl platform — not as an afterthought, but as a core part of how we operate.
Our Responsible Gaming Principles
Everything lvjl does around responsible gaming is guided by four core principles:
- Prevention: We make it easy for players to set limits before problems arise, not after.
- Transparency: We give players clear, honest information about the odds, the risks, and the tools available to them.
- Intervention: Our system monitors for signs of problem gambling behavior and our support team is trained to respond with care and without judgment.
- Protection: We enforce strict age verification, maintain self-exclusion programs, and cooperate fully with Philippine regulatory requirements around responsible gaming.
Know the Signs of Problem Gambling
Problem gambling doesn't always look the same for everyone. Sometimes it creeps up gradually — what starts as casual play can slowly become something harder to control. Here are some warning signs to watch out for in yourself or someone you care about:
Chasing losses — Continuing to play in an attempt to win back money you've already lost.
Losing track of time — Playing for much longer than you intended, session after session.
Hiding your gambling — Feeling the need to conceal how much time or money you spend on gaming.
Gambling to cope — Using gaming as a way to deal with stress, anxiety, loneliness, or depression.
Borrowing to play — Taking loans or using bill money to fund your gaming sessions.
Irritability when not playing — Feeling restless, anxious, or irritable when you try to cut back or stop.
If any of these signs sound familiar, please don't ignore them. Reach out to our support team or use the self-exclusion tools described below. There is no shame in asking for help — it's the smartest move you can make.
Self-Assessment: Are You Playing Responsibly?
Take a moment to honestly answer these questions. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or speak with a support professional.
Quick Self-Check
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever missed work, school, or family commitments because of gaming?
Have you ever felt the need to increase your bets to get the same level of excitement?
Have you ever tried to stop or cut back on gaming but found it difficult?
Have you ever gambled with money that was meant for rent, food, or other essential expenses?
Have you ever felt guilty, ashamed, or anxious about your gaming habits?
Self-Exclusion at lvjl
🚫 Self-Exclusion Program
If you feel that your gaming is getting out of control, lvjl's self-exclusion program allows you to voluntarily block yourself from accessing the platform for a set period — or permanently. This is one of the most powerful tools available to players who need a break.
Here's how self-exclusion works at lvjl:
- You can request self-exclusion for periods of 30 days, 90 days, 6 months, 1 year, or permanently.
- Once activated, your account will be immediately suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion period.
- All pending withdrawals will be processed to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank) before the account is locked.
- During the exclusion period, lvjl will suppress all marketing communications to your email and mobile number.
- Permanent self-exclusion cannot be reversed. Temporary exclusions cannot be shortened once activated — only extended.
- To request self-exclusion, contact our 24/7 support team via live chat or email at [email protected].
Important: Self-exclusion at lvjl applies to the lvjl platform only. If you are struggling with problem gambling, we strongly encourage you to also seek support from PAGCOR's responsible gaming resources and consider self-excluding from other gaming platforms as well.
Responsible Gaming Tools Available to All Players
You don't have to be in crisis to use our responsible gaming tools. Every lvjl player has access to the following controls directly from their account settings or via our support team: